Hi Phillip and Marie,
It is unfortunate that you feel this way, and have waited a month before letting us know, for us to be able to clear up the confusion. We certainly did not get the dates wrong regarding your stay but had been called away at short notice.
We did send you an email prior to your arrival stating this: "Unfortunately something has come up and we will not be able to meet you during your stay. Our house sitter Frank will see to you. Please can you let us know your estimated time of arrival, so we can let him know" We pride ourselves in being well-organized and did send you the house sitters' contact details, and vice versa, in case we could not be reached.
In this email it is also clearly stated: "6. Rooms are not serviced daily due to COVID-19. Please advise us if you would like staff to enter your room". You did not request for your room to be serviced, meaning, no staff entered your room, and yes, it was not cleaned on the day after your first sleep, but it was cleaned and sanitized on the day of your arrival, Most of our guests have been requesting no servicing, which is why servicing is currently only done by arrangement, potentially giving guests more peace of mind, but still giving the option for daily servicing.
You also booked for accommodation only and did not book for breakfast, which is booked as an extra on online booking systems, due to the commission payable on it. Should you have requested breakfast on either the first or both mornings we could have arranged something as we did for other guests who stayed over during the same period. For these guests, we paid our neighboring Guesthouse to serve the breakfast and even provided them with Mark's delicious homemade scones and muffins to be included in the brunch.
And finally, on a more pleasant note, we appreciate you giving us an excellent rating on security, and good ratings on location, customer service, and value for money. In addition, we are very happy that the Wi-Fi was nice and strong during your stay.
Perhaps you will now feel more unperturbed by grievances that you were feeling, and recall the better parts of your stay with us.