Hotel 224 and Serviced Apartments

Hotel 224 and Serviced Apartments se terugvoer

Dear Rita-lize,

Firstly, I would like to thank you for staying with us at Hotel 224 and Serviced Apartments during your recent visit to Pretoria. Thank you for also taking the time to review and give us feedback with regard to your recent stay with us. We really appreciate Guest feedback to assist us in ensuring we meet and exceed our Guest expectations. Your comments are highly appreciated! Thank you for also sharing more details of your experience with us to assist us in making sure we do not make the same mistakes again.

My team and I always do our best to ensure our guests are well looked after.

I am sad to see that we have disappointed you and that our rooms were not clean and ready for check-in at 14:00. We were fully booked on Friday evening. Our housekeeping team with reception worked together to clear the departures and to clean and prepare the rooms for the new arrivals. Unfortunately, it was not possible for us to have all the rooms ready at 14:00. I am very sorry for the inconvenience that was caused to you and your friends.

I do hope we will have the privilege of having you as a Guest again in the near future to afford you true Hotel 224 Service and Hospitality.

Thank you for the opportunity, we do really hope that we will see you soon again.

Kind regards,
Bernice

Hotel 224 and Serviced Apartments se terugvoer

Dear Anton,

Thank you for your review and feedback. I am very sorry that all our rooms were not ready at 14h00. We were fully booked the previous night and many of the guests checked out late. Our housekeeping team did the best they could to ensure that we can give out the rooms as early as possible and still maintain a high standard.

I hope that you will stay with us again in the future, we look forward to hearing from you in the near future.

Kind regards
Bernice

Hotel 224 and Serviced Apartments se terugvoer

Dear Fritz,

Thank you for your review and for recommending our hotel to other travelers.

We are looking forward to hearing from you again in the near future.

Kind regards
Bernice

Hotel 224 and Serviced Apartments se terugvoer

Beste Theunis,

Baie dankie vir u terugvoer, ek is baie bly om te hoor julle het dit geniet.

Ons sien uit om weer van u te hoor.

Groete
Bernice

Hotel 224 and Serviced Apartments se terugvoer

Dear Guest,

Thank you for your choosing Hotel 224, we are very happy to heat that you enjoyed your stay.

We look forward to hearing from you again in the near future.

Kind regards
Bernice

Hotel 224 and Serviced Apartments se terugvoer

Dear Guest,

Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

Our standard rooms are 18m2 and well equipped and in our opinion very good value for money when compared with our competitors in the area. Alternatively, we also offer apartment rooms which are more spacious than the standard hotel rooms.

The hotel is close to Loftus, please note that we provide a courtesy shuttle to and from Loftus on game days.

We do hope to hear from you again.

Kind regards
Bernice

Hotel 224 and Serviced Apartments se terugvoer

Dear Liza,

Thank you for your review and feedback. We are delighted to hear that you enjoyed your stay with us.

We are very sorry to hear that there was confusion regarding the payment on arrival. Please accept our sincere apologies for the discomfort caused. All the front desk staff received training on online bookings to ensure that they all understand the payment procedure.

We are looking forward to hearing from you again soon.

Kind regards
Bernice

Hotel 224 and Serviced Apartments se terugvoer

Beste Louise,

Baie dankie vir jou terugvoer ivm julle verblyf by ons. Ons is baie bly om te hoor dat julle julle verblyf by ons geniet het.

Ons sien daarna uit om gou weer van julle te hoor.
Vriendelike groete
Bernice

Hotel 224 and Serviced Apartments se terugvoer

Beste Rassie

Baie dankie vir jou terugvoer. Ons vra onverskoning vir die misverstand ivm die betaling. Ek is bly om te hoor die bestuurder kon die probleem oplos. Ons het aan al die ontvangs personeel opleiding gegee om seker te maak hulle almal verstaan die betaal prosedure met aanlyn besprekings. Ons kan met sekerheid sê dat die probleem nou opgelos is.

Ons sien daarna uit om weer van julle te hoor.

Vriendelike groete
Bernice

Hotel 224 and Serviced Apartments se terugvoer

Good morning Jannie,

At the outset I must apologize for the bad experience during you last visit at hotel 224. It is our goal to delight and offer best customer service to all our guests but should we fail to do so we endeavor to rectify our mistakes. We would appreciate if you could send us more information regarding your visit in order to investigate and resolve any problems you encountered.

We look forward to receiving your feedback.

Warm regards
Bernice van Zijl
Front office manager

Hotel 224 and Serviced Apartments se terugvoer

Good morning Yolandi,

Thank you for your review, we are very pleased to hear that you enjoyed your stay with us.

We look forward to hearing from you again soon.

Warm regards

Bernice van Zijl
Front office manager

Hotel 224 and Serviced Apartments se terugvoer

Good morning,

Thank you for your feedback and giving us the perfect score. We are very pleased to hear that the staff took care of all your needs and that you enjoyed our full English breakfast buffet.

Please visit our Facebook page for any upcoming specials.

We look forward to your next visit.

Warm regards

Bernice van Zijl
Front office manager

Hotel 224 and Serviced Apartments se terugvoer

Good morning,

Thank you for completing the review - Management and staff are committed to offering five star service to our guests. To do so we need your feedback.

If you have any suggestions to improve our service please let us know.

We look forward to receiving your suggestions.

Warm regards

Bernice van Zijl
Front office manager

Hotel 224 and Serviced Apartments se terugvoer

Good morning,

Thank you for your feedback. Please note that since June 2014 we have appointed a new head chef who has made many improvements on the variety of dishes we offer on our breakfast, lunch and dinner buffet - the feedback on the improvements was very positive.

We look forward to hearing from you again soon.

Warm regards

Bernice van Zijl
Front office manager

Hotel 224 and Serviced Apartments se terugvoer

Good morning Hennie,

Thank you for your review, we are pleased to hear that you enjoyed your stay at our hotel.

We look forward to hearing from you again soon.

Warm regards

Bernice

Hotel 224 and Serviced Apartments se terugvoer

Dear Guest. We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Warm regards Bernice van Zijl Front office manager

Hotel 224 and Serviced Apartments se terugvoer

Dear Guest. Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook page for promos that you might be interested in. Looking forward to seeing you again soon. Warm regards Bernice van Zijl Front office manager

Hotel 224 and Serviced Apartments se terugvoer

Good morning,

Thank you for your feedback. We are very sad to hear that inconsiderate guests spoiled your stay with us. Please note that our front desk is available 24 hours to assist with any queries during your stay, including noisy guests.

We look forward to your next visit.

Warm regards

Bernice van Zijl
Front office manager

Hotel 224 and Serviced Apartments se terugvoer

Dear Traveler. Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and is looking forward to having you again as a guest in our hotel. please visit our Facebook page for more information regarding the revamp of the hotel since your last visit. Warm regards Bernice van Zijl Front office manager

Hotel 224 and Serviced Apartments se terugvoer

Dear Happy Guest. Thank you for your review and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

Hotel 224 and Serviced Apartments se terugvoer

Good morning. Thank you for giving us a perfect rating. We look forward to hearing from you again soon. Warm regards Bernice van Zijl Front office manager

Hotel 224 and Serviced Apartments se terugvoer

Good morning. Thank you for your review. We are very pleased to hear that you enjoyed your stay with us. Since your last visit we have completed several phases of our revamp, please visit our Facebook page for more information and photos of the hotel. We look forward to your next visit. Warm regards Bernice van Zijl Front office manager

Hotel 224 and Serviced Apartments se terugvoer

Dear Susanna, Thank you for your positive feedback, we enjoyed hosting you. We look forward to hearing from you again soon. Warm regards Bernice van Zijl Front office manager