Sea Otters Lodge

Voeg by Gunstelinge

 

Die volgende word by die tariewe ingesluit:
Paradise met 'n en suite-badkamer - DStv Hotelpakket
Ontbyt, koffie- en teemaakgeriewe, beskuit, toiletware, DStv (Hotel) en 'n haardroër op versoek.
Tropical met 'n en suite-badkamer - DStv Hotelpakket - Eerste verdieping
Ontbyt, koffie- en teemaakgeriewe, beskuit, toiletware, DStv (Hotel) en 'n haardroër op versoek.
Harbour met 'n en suite-badkamer - DStv Hotelpakket - Grondverdieping
Ontbyt, koffie- en teemaakgeriewe, beskuit, toiletware, DStv (Hotel) en 'n haardroër op versoek.
Belasting en Ekstras
The consumer protection act require from us to provide all prospective guests with our policies, terms and conditions – All the policies, terms and conditions below are deemed as read and accepted on booking confirmation.

25% money handling fee will be levied for any refunds to be made on receipt of any cancellation of a booking

BREAKFAST POLICY
* Breakfast is not included in any rates, available as an optional extra, subject to breakfast serving times SQ

BREAKFAST SEATING TIMES
* Breakfast will only be prepared and served after the earliest seating time available on the day
* Seating Monday – Friday: From 7 to 9:30 am unless otherwise noted
* Seating Saturdays, Sundays, Public Holidays, long weekends and from 10 December to 10 January: From 8 to 10 am

PAYMENT POLICY
* Pay the non-refundable deposit due at your earliest convenience to confirm your booking to avoid disappointment
* Bookings 31 days or less before date of initial arrival and/or 1 night only bookings are payable in full (100%)
* Minimum 50% non-refundable deposit secures a booking, unless otherwise noted.
* Only persons quoted and paid for may share the accommodation booked.
* Rooms are booked per person per night, unless otherwise noted.
* We work on a 1st pay 1st serve basis.
* We regret no accommodation booking will be secured unless we have received the minimum non-refundable payment due.
* Guest is responsible for all international transfer costs; no such cost shall accrue to us.

ANIMAL / PET POLICY
* We only allow small dogs by arrangement only
* Only the Tropical and Harbour En Suites on the Ground floor level will be made available for pets - No other rooms will be made available
* Maximum size of dog is up to Jack Russel size
* No other pets will be allowed
* Guests must provide their own bedding for the small dog

MINIMUM STAY
* Minimum stay required 1 night unless otherwise noted as below

PEAK SEASONS
* Minimum stay required during IronMan- and Easter Weekend is 2 consecutive nights
* SA Rugby matches or any other big sport event in Port Elizabeth is 2 consecutive nights
* Summer School Holidays: Minimum stay required from 10 December - 8 January is 3 consecutive nights

CONFIRMED BOOKINGS: BALANCE PAYMENT
* Out of Season: The balance (if any) of the booking is payable as a non-refundable payment at least 14 days prior to day of initial arrival, or pay the full booking amount when confirming your booking
* Peak Season: The balance (if any) of the booking is payable as a non-refundable payment at least 31 days prior to day of initial arrival, or pay the full booking amount when confirming your booking
* Guest(s) will not be entitled to any refund should we cancel the booking due to non-payment of the balance, on requrst by due date

ROOM POLICY:
* Right of admission stay reserved at all times.
* Maximum 2 adults will be allowed to share a room.
* Rooms are booked per person per night.
* Only persons quoted and paid for may share the accommodation booked.
* Additional person in room not paid for will be charged / invoiced for accordingly.

CHILD POLICY
* 1 x Child U/13 sharing with 2 x adults/others from R 400 per night; on a single sleeper couch in the same room.
* Children staying in their own room: Full rate applicable to the room apply.

SINGLE SLEEPER COUCH (IF APPLICABLE)
* Any person 13 years of age and older making use of this facility does so entirely at their own risk.
* Maximum 1 x single sleeper couch allowed per room booked.
* Recommended for a child U/13
* Only available when booked: SQ.

ARRIVAL / CHECK IN
* From 2 – 7:30 pm.
* Check in close at 8 pm.
* It is advisable to check in before 8 pm at your earliest convenience as there is no staff on duty from 8 pm.
* Late check in only allowed by prior arrangement and confirmation and a late check in fee will apply.

EARLY CHECK IN:
* Subject to no other guests checking out of the room on the same day and prior arrangement has been made and confirmed.
* Early check in will only be allowed from 11 am and only if the room is clean and ready for occupation we will not accommodate any request for an earlier check in

ROOM DEPARTURE / CHECK OUT:
* By 10 am.
* No late room departures will be allowed after 10:30 am.

LINEN AND TOWELS POLICY
* Clean fresh linen and towels are provided with each new guest arrival
* Guest will be liable for all costs for damages caused to linen and/or towels during their stay

DINNER POLICY:
* Dinner is not included in the room rates.
* Dinner is available as an optional extra per person per set dinner: SQ.
* No dinners from Friday – Sunday, Public Holidays and 24 & 31 December, unless otherwise agreed upon
* Dinner must be pre-booked at least 2 days in advance
* Dinner is served from 5:30 pm – 7 pm

TAKE-AWAY BREAKFAST
* Take-Away breakfast is not included in the room rates
* Available as an optional extra, by prior request and booking only: SQ
* Order at least 2 days in advance

TAKE-AWAY LUNCH PACK
* Take-Away lunch pack is not included in the room rates
* Available as an optional extra, by prior request and booking only: SQ
* Order at least 2 days in advance

Wi-Fi POLICY
* Free limited Wi-Fi is provided to overnight guests
* Fair usage applicable – Up to maximum usage of 250MB per room booked per day
* We are monitoring data usage on a daily basis
* Should we find that guests are abusing the fair usage policy we will charge a fee of R25 per GB or part thereof for Wi-Fi usage

HONESTY BAR POLICY
* Should we host a private function / wedding / conference the honesty bar will unfortunately not be made available on the day
* Only available by prior arrangement and confirmation

BRAAI FACILITIES POLICY
* Should we host a private function / wedding / conference the braai facilities will unfortunately not be made available
* Guest to supply own food, wood / briquettes / charcoal and fire lighters
* Only available by prior arrangement and confirmation

SMOKING POLICY
* We regret that no smoking is allowed inside the Guest House and bedrooms
* Smokers are more than welcome to smoke in the outside areas and Gazebo of the Guest House
* Should a guest not abide by these above terms the guest will unfortunately be held liable to an R500 room refreshing fee payable for additional cleaning and freshening of the room

VISITORS OF GUESTS POLICY
* We allow visitors onto the property by prior arrangement and confirmation only: Visitors must sign in and proof of identification is required
* Visitors are not allowed in the bedrooms and/or to sleep over, should guests and/or their visitors not abide by this term the guest will be charged / invoiced for the additional guest(s) in the room from date of initial arrival until date of initial departure on the original booking made
* We reserve the right at our sole discretion to set a maximum number of visitors allowed per visit
* Visitors are not allowed to make use of any onsite braai facilities, be catered for and/or be invited for a braai by guests staying at Sea Otters Lodge; these facilities are for the exclusive use of guests staying at Sea Otters Lodge
* Guests are welcome to request a quote from Sea Otters Lodge in order to cater for them and their visitors, should the need arise.

OVER-PAYMENT/EXCESS PAYMENT POLICY
* Should a guest make an overpayment into our account, pay more than the required full booking value; the guest will only be refunded the balance once the payment / funds has cleared into our account and is readily available for withdrawal
* We would require the following information in order to proceed with the refund: (1) Certified Proof of Identification, (2) Proof of residence and (3) Proof of bank account from your financial institution – All 3 (three) must not be older than 3 months

CHEQUE PAYMENT POLICY
* Regretfully we do not accept cheque payments: Please note that our financial institution notify us of cheque payments into our account

TIP / GRATITUDE POLICY
* A tip / gratitude is not compulsory
* Guests are more than welcome to tip an employee should they feel like it
* The tip / gratitude amount is totally up to the guest’s sole/own discretion.
* Please do not tip in a foreign currency as it is not possible for our employees to exchange foreign currency
* Employees are not allowed to ask for a tip / gratitude as this is against our company policy.
Kansellasiebeleid: Toegeeflik
24 uur voor die inklokdatum
100% van jou deposito word terugbetaal indien jy 24 uur of meer voor jou inklokdatum kanselleer.
Minder as 24 uur voor die inklokdatum
0% van jou deposito word terugbetaal indien jy minder as 24 uur voor jou inklokdatum kanselleer.

Gaste wat na Sea Otters Lodge gekyk het, het ook belangstelling getoon in die volgende lekke plekke:

Vanaf R1 350 per nag (vir 2 mense)

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